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Shipping & Returns

Shipping & Returns

Shipping
We offer free Shipping on all rugs with no minimum purchase required. After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times. These shipping rates are not applicable for orders shipped outside of the US. Some oversized items may require an additional shipping charge. Free Shipping applies only to merchandise; taxes and Gift Cards do not count toward the Free Shipping total.

Returns
Returns accepted within 30 days of delivery and will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit. Please note, made to order items cannot be canceled, exchanged or returned.
All items must be sent back in the original packaging and in the same condition that it was delivered to you. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item is Made To Order, it is not eligible for return. Click HERE to request a return.


Refunds
Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.

Shipping Rates & Delivery

ServiceCostDelivery Time
StandardFreeArrives in 1-3 business days
Express$50 Per sq.ftFedex 2nd day

SHIPPING & RETURNS

Nothing! We offer FREE Shipping on all rugs with no minimum purchase required.

Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit. Please note, made to order items cannot be canceled, exchanged or returned.

All items must be sent back in the original packaging.  If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.

If your item is MADE TO ORDER, it is not eligible for return. 

Click HERE to request a return.

Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.

Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.

Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.