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Frequently Asked Questions


To track your order, click here and enter your order number and billing zip code. You will then be able to see your order and shipping info.
We ship FedEx Ground. All of our rugs are shipped with 24-48 hrs from your purchase date.
Once your order has shipped, it may take an additional 1-3 business days for actual delivery, depending on your location.
Yes. When you place your order, simply let us know when wish to receive the shipment. If no date is specified, your purchase will ship within 1-3 business days.
Yes. We love our customers, but we can't break the law! We hope you understand.
Rug pads provide several useful functions when rugs are placed on hardwood floors and are highly recommended.
Yes. The colors of rugs on our website are accurate, but keep in mind that some variations in colors may occur. In addition, the colors you see can be impacted by different desktop/mobile screen resolutions, so we recommend turning off any settings that may impact brightness. Turn brightness up to see true color of the rug. Additionally, there is always the chance that there will be slight variations in color as each rug is uniquely made.
We Rugs offers custom sizes (but not custom designs or colors) for nearly all of our handmade collections. For custom sizes email us at